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AIM Troubleshooting
 

Is the Fun Buddy Icons product compatible with all versions of AIM?
Fun Buddy Icons is compatible with AIM for Windows (version 5.9.3690 or higher). It is not compatible with AIM Express, AOL Communicator or AOL BuddyList (AIM launched within AOL's built-in browser). It also does not work with enhancement software like Dead AIM.

Using a non-compatible AIM version?
Download AIM for Windows  (Your buddy list will carry over automatically!)

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Why do my friends need to download Fun Buddy Icons in order to see my buddy icon on AIM?
We would prefer that your friends be able to see your buddy icon on their IM client without having to download Fun Buddy Icons.  However, given the closed environment of IM services and the way in which data is interpreted between IM clients, some limitations do exist.

Unfortunately, that means that your friends must have the Fun Buddy Icons software in order to see your buddy icon. To facilitate this, we periodically include a link to the Fun Buddy Icons download page when you send messages to people who have not yet downloaded Fun Buddy Icons.

We apologize for any inconvenience this may cause your friends. We strongly believe, however, that they will be pleased with the product once they've downloaded and begun using it. Not only will they be able to see your buddy icon, but they will have over 300 unique buddy icons to choose from, as well!

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I don't see Fun Buddy Icons on my browser or IM window. What do I do?
If you have downloaded Fun Buddy Icons and are not seeing the Fun Buddy Icons button on your browser or IM window, it is likely due to one of two scenarios:

1) You did not close all your open browsers and IM windows once you downloaded Fun Buddy Icons. Please do this now and then reopen a new window. You should then see something like this on your browser:


2) Prior to installing Fun Buddy Icons, you already had several buttons on your "Standard Buttons" browser bar. If this is the case, your Fun Buddy Icons button can be found by clicking the ">>" button located in the upper-right corner of your browser. See below:

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Can I enable/disable Fun Buddy Icons within AIM?
From your web browser, simply:

1) Click the button located in the upper-right corner of your browser
2) Select "Enable/Disable Features" from the pull-down menu
3) Check the box next to "AIM" to enable, uncheck the box to disable
4) Click "Save Changes"

Be sure to close any applications you have open, then open for your changes to take effect.

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